Gel packs don’t always arrive fully frozen—and that’s okay. They may partially or fully thaw during transit. Our priority is minimising temperature swings and heat exposure, not keeping the gels rock-solid.

Is the quality of my probiotic compromised?

No. Under normal conditions, CDS22-formula remains stable for up to 7 days outside the refrigerator without loss of quality.What matters is that the product wasn’t exposed to temperatures above ~25 °C for long periods. That’s why we use thermal packaging, sized gel packs, and fast express routes to protect viability.

Because CDS22-formula is a premium, heat-sensitive product—and we treat it accordingly.

At drdesimone we don’t just sell a probiotic; we provide the end-to-end service that keeps it potent: professional thermal packaging, multiple gel packs sized to season, DHL Express routes, and a smart Mon–Wed dispatch to avoid weekend stops.

That level of care has a cost, and the shipping fee reflects this complete handling service so you receive the product at its best.

Your parcel's tracking number arrives once DHL collects it.
Use the link to select a new day/time, or a different address.
Please collect your parcel as soon as possible after delivery.

For hygiene and safety reasons, we do not accept returns on our dietary supplements, which are shipped in temperature-controlled packaging. Exceptions apply to non-perishable accessories (e.g. cooling pouches) and unopened cosmetics, which may be returned in accordance with our Return and refund policy.