Contact Information

Company Details

This website is operated by EOS2021 S.R.L., an Italian company registered with P.IVA IT02102651003 and registered office in VIA NUORO, 16 – 00040 ARDEA (RM), Italy.

Commercial & Customer Support Inquiries

For all commercial inquiries, product information, sales questions, order assistance, shipping updates, and general customer support, please contact us at shop@drdesimone.net. This address should be used for any matter related to purchases, product availability, delivery, or after-sales support.

Legal & Administrative Communications

For legal matters, formal communications, privacy-related requests, withdrawal notices, or administrative documentation, please contact us at info@eos2021.it. This ensures that your request is directed to the appropriate department and handled correctly.

Business Hours

Customer support operates from Monday to Friday, 9:00 AM to 5:00 PM (CET), excluding public holidays. Requests received outside business hours will be processed on the next working day.

Claims & Damaged Items

In the event of damaged, defective, or incorrect items, please contact shop@drdesimone.net immediately, including your order number and supporting photos where relevant. We will review your request and provide assistance in accordance with our Shipping and Refund Policies.

Official Written Communications
For matters requiring formal documentation, including legal notices or privacy rights requests, communications must be submitted in writing to info@eos2021.it to ensure proper traceability and record keeping.