Shipping standard
Temperature care, to the last mile
We ship in purpose-built thermal packaging—similar to pharma solutions—to protect our probiotics all the way to your door.
DHL Express delivers fast, with real-time tracking and flexible delivery options included.
What your shipping includes
Sustainability bonus
♻️ Re-use your ice packs
Keep them in your freezer and re-use for lunch bags, travel coolers or future shipments.
Watch the 12-second video to see how easy it is to re-use your ice packs.
Please, do not pierce or ingest the gel
How shipping works
Prepared to order (immediately before pickup)
We assemble your order fresh from chilled stock shortly before DHL collects it.
Cooling loaded, then sealed
We add season-adjusted gel packs right before sealing the thermal pack to limit temperature swings.
Hand-off to DHL
You receive live tracking at pickup, with options to change day/time or location.
Delivered to you
Delivery times vary by destination and service.
Typical timelines from pickup:
DHL Express: 1–2 business days (indicative)
DHL Economy: 3–4 business days (indicative)
Note: The delivery times provided by DHL are indicative and not guaranteed. Some destinations may experience longer delivery windows (see the DHL Remote Areas list). To minimise time in transit, orders to such destinations may be dispatched the following Monday.
While DHL makes every effort to meet expected timelines, delays due to force majeure or unforeseen events may occur. Neither DHL nor EOS2021 S.r.l. can be held liable for any delay in delivery.
Smart dispatch to avoid weekend stops
We ship early in the week to shorten time-in-transit and protect temperature-sensitive goods.
Legend
You can order any day. Orders placed by Wednesday 12:00 PM (CET) are shipped within the same week; orders placed after that time are shipped at the start of the following week. Transit times are indicative and not guaranteed. Remote areas: if DHL estimates more than 2 business days to your location (e.g., a DHL “Remote Area”), we will dispatch the following Monday to minimize time in transit. See the DHL Remote Areas list.